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Key Responsibilities:

• Receiving and Dispatch:
  • Oversee the accurate receiving of goods, ensuring that products are inspected, labelled, and stored properly.
  • Manage outbound deliveries to ensure orders are picked, packed, and shipped accurately and on time.
  • Track customer orders and ensure timely fulfilment.
  • Maintain accountability for all goods entering and leaving the warehouse.
• Health & Safety:
  • Ensure compliance with health and safety regulations, hygiene standards, and security procedures.
  • Conduct regular safety audits and training to minimise workplace accidents.
  • Maintain a clean and organised warehouse to promote safety and efficiency.
• Inventory Management:
  • Implement and manage inventory control systems to ensure accuracy and efficiency.
  • Perform regular stock audits and manage stock levels to avoid shortages or overstocking.
  • Reconcile stock records with the data storage system and maintain inventory accuracy.
  • Continuously evaluate and improve stock control processes.

• Staff Management:
  • Manage, coach, and motivate warehouse staff, fostering a positive and productive work environment.
  • Assign tasks, create work schedules, and monitor staff performance.
  • Conduct performance appraisals and provide constructive feedback.
• Operational Efficiency:
  • Set up warehouse layouts to ensure optimal space utilisation and workflow efficiency.
  • Initiate, coordinate, and enforce operational policies and procedures to ensure smooth daily operations.
  • Identify areas for process improvement and implement solutions to increase productivity, reduce costs, and enhance customer satisfaction.
• Communication and Collaboration:
  • Liaise with suppliers, vendors, transport companies, and other departments (e.g., procurement, sales) to ensure smooth operations.
  • Communicate effectively with other teams to align warehouse activities with broader company goals.
  • Address and resolve any operational issues or discrepancies that arise.
• Data and Reporting:
  • Produce regular reports and statistics on key warehouse performance metrics (e.g., inventory accuracy, order fulfilment rates, shipping times).
  • Utilise warehouse management systems (WMS) and ERP software to track performance, optimise operations, and generate insights for continuous improvement.

Key Skills and Qualifications:

• Proven experience in warehouse management or team leadership in a logistics or distribution environment.
• Strong understanding of inventory management and stock control systems.
• Proficiency in warehouse management software (WMS) and ERP systems.
• Excellent leadership, coaching, and team-building skills.
• Ability to analyse data and performance metrics to drive operational improvements.
• Problem-solving and conflict resolution skills.
• Strong organisational and time management abilities.
• Exceptional communication skills for interacting with staff, suppliers, and other departments.
• Strong attention to detail and commitment to accuracy.
• Ability to adapt to changing workloads and priorities.
• Knowledge of health and safety regulations related to warehouse operations.
• A “can-do” attitude with a proactive approach to continuous improvement.

Additional Skills (Desirable):

• Certification in warehouse management or logistics is a plus.
• Forklift certification or experience with heavy machinery.
• Experience in budgeting and financial management of warehouse operations.

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