Education and experience

• Minimum of 2 years of administration or customer service experience.
• Proficiency in Microsoft Office and other general administrative packages

Qualifications and skills

• Excellent communication skills on different levels.
• Ability to switch quickly between tasks and processes.
• Embrace and adhere with all Quality and EHS (Environmental Health and Safety) elements.
• Strong organisational and time management skills
• Small portion of role will involve manual handling such as packaging, decontamination, moving of beds/hoists/tables etc

The post Administrative and Operations Support Specialist appeared first on Aptum.

Supporting all product leadership requirements for quality, safety & compliance.

Managing the customer phone line to facilitate all sales and marketing enquiries.

Processing sample orders, following up, analysing & reporting on product uptake.

Documenting all customer communications on the CRM software to facilitate effective collaborative working.

Working with the Commercial Director & external partners to produce communications to customers across all platforms. Working within brand guidelines to produce campaign assets and communications that are compliant and representative of the message being delivered.

Evaluation of campaign effectiveness via metrics reporting, lead generation, and ROI.

Assist with maintaining and developing the database and mailing lists.

Coordinate the administration of event attendance & prepare marketing and promotional requirements to support the event schedule.

Attend local & national events as and when required.

Support the sales team with administrative requirements.

Supporting the management & on-going development of website content, and other digital media.

Review and reporting on market trends, competitor activity and industry insights.

General administration of marketing inventory, orders, and invoices as required.

Support the administration associated with Public Tender opportunities as and when required.

Understanding the portfolio of products, and engagement in on-going development of product knowledge.

Skills and Qualifications Required:

Must be experienced in the use of creative packages such as Canva, InDesign, WordPress, and Adobe Photoshop Software.

Experience in maintaining social media accounts, website development, and content creation.

Use of email communication platforms such as Mailchimp.

A real passion for providing a high level of customer service.

2 years’ experience within a general marketing admin role.

Articulate, with a keen eye for attention to detail.

Healthcare experience is an advantage, although not essential as full training will be provided.

The post Marketing Assistant appeared first on Aptum.

Monday to Friday – 08:00 – 16:00 and 10:00 – 18:00 (on weekly rotation)

What are some of the tasks you’ll be doing?

This role will coordinate the prescription management process, patient stock levels for medical & ancillary products, process orders for delivery to home patients, and undertake patient account management in

line with standard operating procedures, service specifications, and operational KPIs (under the supervision & direction of the Responsible Pharmacist).

• Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries.
• Activate new patients onto the service and coordinate the installation delivery in line with customer requirements.
• Accurately enter prescriptions and directions on the Patient Management System.
• Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription.
• Organise collections and process sales returns within the allocated timeframes.
• Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner.

What you’ll bring

• Successful experience in customer service or patient-centric roles.
• Passion, flexibility, and kindness are skills we are looking for to be successful on the job.
• IT Proficiency.
• Tried ability within customer service.
• Proven experience using customer relationship management (CRM) systems.
• Previous experience of working in a pharmacy/healthcare setting is helpful.

The post Customer Service Specialist appeared first on Aptum.

As the Technical Customer Support Representative, you will provide after-sales customer service and remote technical support by handling interactions with our customers to resolve any issues they have with our devices.

What you will do

• Provide after-sales customer service and remote technical support to customers, ensuring high customer happiness.
• Answer customers’ inquiries (via phone, fax, e-mail, IM, etc.) efficiently, accurately, and expertly.
• Formally detail customer complaints/service notifications and interactions per company guidelines.
• Accurately diagnose and troubleshoot customers’ technical problems and provide responses regarding general questions, service products, spare part number identification, and pricing.
• Build a service order or customer concern if a remote solution cannot be offered.
• When vital, transfer complaints for investigation and resolution to the relevant people /departments.
• Leverage company knowledge and resources to ensure the delivery of valued, cost-effective after-sales service and technical support to customers, technical service providers, Sales & Marketing, Customer Services, Product Services, and R&D/ Engineering.
• Develop and maintain strong working relationships with distributors, customers, technical service providers and colleagues in Sales & Marketing, Customer Services, Products Services, Field Services, and R&D/Engineering.

Education and experience

• Minimum of 2 years of customer service experience and experience with providing technical support and troubleshooting.
• Affinity with Information Technologies, including Windows operating environment, device connectivity, network design and supportability.
• Knowledge of one or more software programming languages would be a significant advantage.
• Excellent interpersonal skills on different levels.
• Customer-Focused management/planning approach.
• Ability to switch quickly between tasks and processes.
• Strong time management / planning skills.
• Ability to identify process improvement opportunities and raise it to the Supervisor.

The post Customer Support Representative appeared first on Aptum.

· Provide excellent Customer Service at all times to external and internal customers. Understand customer’s needs and how we can best satisfy their requirements, in-line with our business objectives.

– Phone customer’s site contact to confirm dates and times for our engineers to carry-out the work

– Follow-up promptly on any negative indications and always phone customers to update them.

· Frequently review the hubspot Service tickets for emailed instructions from customers, to enable priority reactive call-outs to be responded to and booked-in promptly.

· Look after an area of engineers and book work accordingly within that area to the most efficient way.

· Receive incoming calls from Service customers and respond to their enquiry or instruction in a prompt and efficient manner, while securing written instructions or Purchase Orders for the requested support.

· Update and maintain business systems in a diligent manner to ensure accurate information is recorded and processed promptly to enable parts to be despatched and work to be carried out promptly.

· Update business systems in real-time to reflect the dates when engineers are planned to do the work and when work is completed on site.

· Monitor parts receipt/availability using the system to ensure that orders which have all required parts allocated are dispatched on time to the correct address; normally to the engineers’ storage units.

· Follow standard routines when making changes to orders or delivery addresses to ensure Picking and Dispatch instructions are correct.

· Review system information daily, to highlight orders and scheduled work which need to be progressed, updated, expedited or chased to avoid any being over-looked or incurring avoidable delays.

· Keep Customers informed on the progress of their jobs and materials eta, particularly when delays or disruptions are encountered or anticipated. Ideally contact customers by phone and confirm by email or through portals, particularly when arranging for our engineers’ attendance at site.

· Make daily checks to ensure that Engineers have completed all jobs relating to the schedule and ensure they have filtered all cancellation through the scheduling department

· Allocate Reactive work and plan Engineer visits following guidance from the Service Operations Manager, giving due consideration to the Engineers’ health and safety at all times and ensuring engineers make the appropriate risk assessments and follow method statements and procedures.

· Plan PPM visits and LOLER Inspections to ensure these are made on time to avoid equipment passing their LOLER test expiry date, while ensuring that work is completed within budgeted costs.

· Update and maintaining system information on service contract records.

· Help to reduce field service costs by ensuring that work is allocated to engineers in an optimal way to minimise travel time and avoid return visits whenever possible.

· Ensure that Engineers have allocated time every few months to conduct a van stock check.

· Check Engineer reported times vs. tracker information and inform Service Operations Manager of deviations outside of agreed tolerances. These checks should be made on a daily basis.

· Ensure engineers’ approved holidays are updated in the planning system calendar.

The post Scheduler appeared first on Aptum.

The post Customer Service Advisor appeared first on Aptum.

The post Outbound Call Advisor appeared first on Aptum.

• Provide after-sales customer service and remote technical support by handling remote interaction with customers to resolution, assuring high customer satisfaction.
• Answer customers’ inquiries (via phone, fax, e-mail, IM, etc.) in an efficient, accurate and professional manner.
• Formally document customer complaints / service notifications and interactions, in line with company guidelines.
• Accurately diagnose and troubleshoot customers’ technical problems, provide responses regarding general questions, service products, spare part number identification and pricing.
• Create a service order or escalation if a remote solution cannot be offered.
• Transfer complaints for investigation and resolution to the relevant people and or departments when vital.
• Provide product module configuration instructions and use training per DFU and authorized materials.
• Leverage company knowledge and resources to ensure the delivery of valued, cost-effective after-sales service and technical support to customers, technical service providers and company colleagues within Sales & Marketing, Customer Services, Product Services and R&D/ Engineering.
• Develop and maintain strong working relationships with distributors, customers, technical service providers and company colleagues within Sales & Marketing, Customer Services, Products Services, Field Services and R&D/Engineering.
• Other duties may be assigned as needed.

EDUCATION AND EXPERIENCE:

• Minimum HND level qualification.
• Minimum of 2 years of customer service experience and/or experience with providing technical support, troubleshooting.
• Affinity with Information Technologies, including Windows operating environment, device connectivity, network design and supportability.
• Knowledge of one or more software programming languages would be a significant advantage.

QUALIFICATIONS AND SKILLS:

• Excellent communication skills on different levels.
• Customer focused approach.
• Ability to switch quickly between tasks and processes.
• Strong time management / planning skills.
• Ability to identify process improvement opportunities and escalate it to the Supervisor

The post Technical Customer Support Rep appeared first on Aptum.

Key Responsibilities:

• Receiving and Dispatch:
  • Oversee the accurate receiving of goods, ensuring that products are inspected, labelled, and stored properly.
  • Manage outbound deliveries to ensure orders are picked, packed, and shipped accurately and on time.
  • Track customer orders and ensure timely fulfilment.
  • Maintain accountability for all goods entering and leaving the warehouse.
• Health & Safety:
  • Ensure compliance with health and safety regulations, hygiene standards, and security procedures.
  • Conduct regular safety audits and training to minimise workplace accidents.
  • Maintain a clean and organised warehouse to promote safety and efficiency.
• Inventory Management:
  • Implement and manage inventory control systems to ensure accuracy and efficiency.
  • Perform regular stock audits and manage stock levels to avoid shortages or overstocking.
  • Reconcile stock records with the data storage system and maintain inventory accuracy.
  • Continuously evaluate and improve stock control processes.

• Staff Management:
  • Manage, coach, and motivate warehouse staff, fostering a positive and productive work environment.
  • Assign tasks, create work schedules, and monitor staff performance.
  • Conduct performance appraisals and provide constructive feedback.
• Operational Efficiency:
  • Set up warehouse layouts to ensure optimal space utilisation and workflow efficiency.
  • Initiate, coordinate, and enforce operational policies and procedures to ensure smooth daily operations.
  • Identify areas for process improvement and implement solutions to increase productivity, reduce costs, and enhance customer satisfaction.
• Communication and Collaboration:
  • Liaise with suppliers, vendors, transport companies, and other departments (e.g., procurement, sales) to ensure smooth operations.
  • Communicate effectively with other teams to align warehouse activities with broader company goals.
  • Address and resolve any operational issues or discrepancies that arise.
• Data and Reporting:
  • Produce regular reports and statistics on key warehouse performance metrics (e.g., inventory accuracy, order fulfilment rates, shipping times).
  • Utilise warehouse management systems (WMS) and ERP software to track performance, optimise operations, and generate insights for continuous improvement.

Key Skills and Qualifications:

• Proven experience in warehouse management or team leadership in a logistics or distribution environment.
• Strong understanding of inventory management and stock control systems.
• Proficiency in warehouse management software (WMS) and ERP systems.
• Excellent leadership, coaching, and team-building skills.
• Ability to analyse data and performance metrics to drive operational improvements.
• Problem-solving and conflict resolution skills.
• Strong organisational and time management abilities.
• Exceptional communication skills for interacting with staff, suppliers, and other departments.
• Strong attention to detail and commitment to accuracy.
• Ability to adapt to changing workloads and priorities.
• Knowledge of health and safety regulations related to warehouse operations.
• A “can-do” attitude with a proactive approach to continuous improvement.

Additional Skills (Desirable):

• Certification in warehouse management or logistics is a plus.
• Forklift certification or experience with heavy machinery.
• Experience in budgeting and financial management of warehouse operations.

The post Warehouse Team Leader appeared first on Aptum.