The Clinical Nurse Specialist role also facilitates educational programmes as required and will
promote the home delivery service for individuals requiring specialist products for the management of their bladder / bowel symptoms.

Key Responsibilities
The following provides an indication of the key responsibilities involved in this role but is not intended to be an exhaustive list of all the duties that you may be required to do
– To promote the use of home delivery service for patients requiring specialist products
appropriate to individual need
– Actively seek potential business opportunities on behalf of the organization.
– To ensure individuals are offered a holistic assessment and their individual needs are managed
appropriately
– To manage patient referrals of individuals requiring support and management of their continence
need
– To work in collaboration to develop a service for individual clients in their own home or in a clinic
environment
– To work autonomously with individuals to ensure high standards of care are delivered in the
promotion of continence and management of incontinence
– To undertake clinical procedures, investigations, or interventions competently whilst maintaining a
safe, dignified, and confidential environment for the client
– To participate in delivering training for the development of others
– To maintain a high standard of professional competency within a framework of clinical governance
– To always maintain a professional attitude in the best interest of the clients and professionals in
accordance with the NMC Code of Conduct
– To maintain accurate and comprehensive clinical record keeping
– To produce reports when requested by the Clinical Nurse Manager
– To participate in clinical audit to review and monitor service activity
– To ensure quality, standards which improve the clients experience and outcomes are implemented
– Maintain personal development to provide a high level of specialist care and support, in accordance
with NMC requirements
– Attend regular meetings with Clinical Nurse Manager and participate in personal development
review as requested

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Education and experience

• Minimum of 2 years of administration or customer service experience.
• Proficiency in Microsoft Office and other general administrative packages

Qualifications and skills

• Excellent communication skills on different levels.
• Ability to switch quickly between tasks and processes.
• Embrace and adhere with all Quality and EHS (Environmental Health and Safety) elements.
• Strong organisational and time management skills
• Small portion of role will involve manual handling such as packaging, decontamination, moving of beds/hoists/tables etc

The post Administrative and Operations Support Specialist appeared first on Aptum.

Supporting all product leadership requirements for quality, safety & compliance.

Managing the customer phone line to facilitate all sales and marketing enquiries.

Processing sample orders, following up, analysing & reporting on product uptake.

Documenting all customer communications on the CRM software to facilitate effective collaborative working.

Working with the Commercial Director & external partners to produce communications to customers across all platforms. Working within brand guidelines to produce campaign assets and communications that are compliant and representative of the message being delivered.

Evaluation of campaign effectiveness via metrics reporting, lead generation, and ROI.

Assist with maintaining and developing the database and mailing lists.

Coordinate the administration of event attendance & prepare marketing and promotional requirements to support the event schedule.

Attend local & national events as and when required.

Support the sales team with administrative requirements.

Supporting the management & on-going development of website content, and other digital media.

Review and reporting on market trends, competitor activity and industry insights.

General administration of marketing inventory, orders, and invoices as required.

Support the administration associated with Public Tender opportunities as and when required.

Understanding the portfolio of products, and engagement in on-going development of product knowledge.

Skills and Qualifications Required:

Must be experienced in the use of creative packages such as Canva, InDesign, WordPress, and Adobe Photoshop Software.

Experience in maintaining social media accounts, website development, and content creation.

Use of email communication platforms such as Mailchimp.

A real passion for providing a high level of customer service.

2 years’ experience within a general marketing admin role.

Articulate, with a keen eye for attention to detail.

Healthcare experience is an advantage, although not essential as full training will be provided.

The post Marketing Assistant appeared first on Aptum.

Monday to Friday – 08:00 – 16:00 and 10:00 – 18:00 (on weekly rotation)

What are some of the tasks you’ll be doing?

This role will coordinate the prescription management process, patient stock levels for medical & ancillary products, process orders for delivery to home patients, and undertake patient account management in

line with standard operating procedures, service specifications, and operational KPIs (under the supervision & direction of the Responsible Pharmacist).

• Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries.
• Activate new patients onto the service and coordinate the installation delivery in line with customer requirements.
• Accurately enter prescriptions and directions on the Patient Management System.
• Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription.
• Organise collections and process sales returns within the allocated timeframes.
• Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner.

What you’ll bring

• Successful experience in customer service or patient-centric roles.
• Passion, flexibility, and kindness are skills we are looking for to be successful on the job.
• IT Proficiency.
• Tried ability within customer service.
• Proven experience using customer relationship management (CRM) systems.
• Previous experience of working in a pharmacy/healthcare setting is helpful.

The post Customer Service Specialist appeared first on Aptum.

As the Technical Customer Support Representative, you will provide after-sales customer service and remote technical support by handling interactions with our customers to resolve any issues they have with our devices.

What you will do

• Provide after-sales customer service and remote technical support to customers, ensuring high customer happiness.
• Answer customers’ inquiries (via phone, fax, e-mail, IM, etc.) efficiently, accurately, and expertly.
• Formally detail customer complaints/service notifications and interactions per company guidelines.
• Accurately diagnose and troubleshoot customers’ technical problems and provide responses regarding general questions, service products, spare part number identification, and pricing.
• Build a service order or customer concern if a remote solution cannot be offered.
• When vital, transfer complaints for investigation and resolution to the relevant people /departments.
• Leverage company knowledge and resources to ensure the delivery of valued, cost-effective after-sales service and technical support to customers, technical service providers, Sales & Marketing, Customer Services, Product Services, and R&D/ Engineering.
• Develop and maintain strong working relationships with distributors, customers, technical service providers and colleagues in Sales & Marketing, Customer Services, Products Services, Field Services, and R&D/Engineering.

Education and experience

• Minimum of 2 years of customer service experience and experience with providing technical support and troubleshooting.
• Affinity with Information Technologies, including Windows operating environment, device connectivity, network design and supportability.
• Knowledge of one or more software programming languages would be a significant advantage.
• Excellent interpersonal skills on different levels.
• Customer-Focused management/planning approach.
• Ability to switch quickly between tasks and processes.
• Strong time management / planning skills.
• Ability to identify process improvement opportunities and raise it to the Supervisor.

The post Customer Support Representative appeared first on Aptum.

South West England including Wales and Midlands

Selling a range of market leading patient handling solutions into a variety of healthcare settings including hospitals, SEND Schools, rehab facilities and case management projects.

Ceiling hoist’s, slings, mobile hoist’s, changing benches, specialist toilet and basins etc.

This is a ‘new business’ development role tasked with generating a healthy pipeline for sales within an
allocated region of the UK.

Target customers will be case managers, architects, main contractors, quantity surveyors, NHS project
directors, Occupational Therapists and Physios plus all other relevant stakeholders.

Person Specification:
Proven track record of developing a sales pipeline and delivering results
Experience of dealing with multiple stakeholders
Experience of delivering CPD presentations
Understands architectural drawings including CAD and BIM
Dynamic – new ways of working, new ideas, challenging the norm
Energetic, highly motivated and empowered to work under their own initiative
Experienced presenter – different content for different client groups
IT literate with experience of using a CRM system
Commercially astute with the ability to work on complex sales prospects with long lead times

The post Business Development Manager appeared first on Aptum.

· Provide excellent Customer Service at all times to external and internal customers. Understand customer’s needs and how we can best satisfy their requirements, in-line with our business objectives.

– Phone customer’s site contact to confirm dates and times for our engineers to carry-out the work

– Follow-up promptly on any negative indications and always phone customers to update them.

· Frequently review the hubspot Service tickets for emailed instructions from customers, to enable priority reactive call-outs to be responded to and booked-in promptly.

· Look after an area of engineers and book work accordingly within that area to the most efficient way.

· Receive incoming calls from Service customers and respond to their enquiry or instruction in a prompt and efficient manner, while securing written instructions or Purchase Orders for the requested support.

· Update and maintain business systems in a diligent manner to ensure accurate information is recorded and processed promptly to enable parts to be despatched and work to be carried out promptly.

· Update business systems in real-time to reflect the dates when engineers are planned to do the work and when work is completed on site.

· Monitor parts receipt/availability using the system to ensure that orders which have all required parts allocated are dispatched on time to the correct address; normally to the engineers’ storage units.

· Follow standard routines when making changes to orders or delivery addresses to ensure Picking and Dispatch instructions are correct.

· Review system information daily, to highlight orders and scheduled work which need to be progressed, updated, expedited or chased to avoid any being over-looked or incurring avoidable delays.

· Keep Customers informed on the progress of their jobs and materials eta, particularly when delays or disruptions are encountered or anticipated. Ideally contact customers by phone and confirm by email or through portals, particularly when arranging for our engineers’ attendance at site.

· Make daily checks to ensure that Engineers have completed all jobs relating to the schedule and ensure they have filtered all cancellation through the scheduling department

· Allocate Reactive work and plan Engineer visits following guidance from the Service Operations Manager, giving due consideration to the Engineers’ health and safety at all times and ensuring engineers make the appropriate risk assessments and follow method statements and procedures.

· Plan PPM visits and LOLER Inspections to ensure these are made on time to avoid equipment passing their LOLER test expiry date, while ensuring that work is completed within budgeted costs.

· Update and maintaining system information on service contract records.

· Help to reduce field service costs by ensuring that work is allocated to engineers in an optimal way to minimise travel time and avoid return visits whenever possible.

· Ensure that Engineers have allocated time every few months to conduct a van stock check.

· Check Engineer reported times vs. tracker information and inform Service Operations Manager of deviations outside of agreed tolerances. These checks should be made on a daily basis.

· Ensure engineers’ approved holidays are updated in the planning system calendar.

The post Scheduler appeared first on Aptum.

Responsibilities
• Carry out planned and preventative maintenance, LOLER inspections and repairs on Medical
Equipment covered by service contracts. Requires the following of logical and systematic steps
to test equipment and diagnose any potential or existing faults while working in a safe and
efficient manner
• Actively promote and fulfil Preventive Maintenance offer
• Work at building up knowledge to be able to improve right first time and first-time fix rates
• Recommend repairs and improvements to the customer and provide details to produce a
quotation for prospective work such as replacement of wear and tear parts to avoid breakdowns
between service visits and upgrades to improve the functionality of the equipment
• Fill in work reports systematically and consistently via PDA on to our business resource
planning system
• Work in close cooperation with the sales force so that potential sales opportunities and leads
can be captured and managed internally
• To develop full knowledge of products, as well as keeping up to date with Care Home
equipment developments and our competitors’ product and service offering.
• Responsible for maintaining company vehicle, its stock and tools as well as company phone,
tablet/laptop
• Responsible for accurate timesheet reporting, correctly detailing job numbers, recording
travel time, tagging and labelling equipment etc
• Provide out-of-hours cover on a call-out rota
Person Specification
• customer focused, passionate about customers and service
• courteous and professional at all times
• responsible, reliable, punctual and trustworthy
• diligent and keen attention to detail.
• Work is precise, and documentation is detailed and accurate
• Results orientated, aim to carry out work to a high standard within the allocated time and
costs
• Experienced in following Health and Safety guidelines, experienced in making appropriate Risk
Assessments, ensuring work is completed in a safe manner
• Show initiative and a “Can Do” attitude to problem-solving and maximise right first time KPI
• Eager to learn and develop new skills both in technical and commercial related matters
• Able and willing to stay away overnight to cover more remote work to maximise time on site
and reduce travel time
• Able to develop good working relationships with other engineers and colleagues
• IT literate
• Trained and experienced in carrying out LOLER tests on Care Home or similar equipment is
desirable. Full training will be provided
• complete a Disclosure Barring Service (DBS) check to work in sensitive environments with
vulnerable people
• have a clean driving license

The post Field Service Engineer appeared first on Aptum.

The post Customer Service Advisor appeared first on Aptum.

The Territory Manager is required to promote, sell, and ensure formulary compliance for products in the company range in both the acute and community for the defined Sales Territory to ensure Sales targets are achieved.

The Territory Manager is expected to reach sales targets for the Sales Territory using effective communication methods in a manner that ensures ethical commercial approach, as well as adherence to Corporate vision and guidelines. It is important to work closely with the Clinical Nurse Advisors and Business Development Managers within the team to enhance your sales success. Customers will include TVNs, Continence, Stoma nurses as well as Procurement, Medicines Management, Nursing Homes, Lymphoedema Specialists, District and Practice Nurses, Pharmacists and Nursing homes. You will also identify and assist in developing Key opinion leaders from within your area.

· Participation with the Regional Business Manager, Clinical Nurse Advisor and Business Development Manager in the development and implementation of local business plans with the aim of achieving high compliance with new Formulary Awards and driving market share growth in order to achieve sales targets.

· Close working with the Business Development Manager & Clinical Nurse Advisor within the Region to ensure all hospital and community Formularies are secured and fully compliant.

· Achievement of annual sales and market share targets for the company focus brand, to be delivered within the agreed budgets with the Regional Business Manager.

· Achievement of agreed activity KPIs and objectives.

· To have a comprehensive understanding and knowledge of the Company products, policies, and objectives.

Key Accountabilities:

· To provide customers with company sales, education, and service information regarding the products through effective presentation and listening skills.

· To form a permanent link between the Company and its customers through identification of success factors and possible problem areas.

· To develop the image and profile of the Company to our customers through knowledge of the Sales, Marketing & Clinical strategy and use of Corporate selling tools.

· To manage and develop the individual Sales territory through analysis of available sales and marketing data.

· To organise and manage customer meetings, study days and exhibitions within the territory.

· To participate in Regional and National Sales Meetings and share experiences to improve overall efficiency, sharing best practice.

· To develop personal skills by ensuring that product and Clinical knowledge is up to date and by identifying areas where further training might be needed.

· Demonstrate effective use of company Salesforce CRM system in accordance with agreed KPIs and objectives.

· Plan work schedules, weekly and monthly timetables to maximize business.

· Nurture excellent working relationships with our customers through selling innovative customer solutions. Procurement, Medicines Management, Tissue Viability, Dermatology, Continence & Stoma are all call points.

· Build strong relationships across various customer groups and identification of Industry Key Opinion Leaders and formulary influencers, key decision makers.

· Provide win – win solutions for both the customer and the company.

· Be aware of the latest trends in marketing and sales and can use them for the benefit of the company.

· Work within and adheres to company and industry compliance policy and standards of business conduct and ethics

The post Territory Manager appeared first on Aptum.