Your working hours:
Monday to Friday – 08:00 – 16:00 and 10:00 – 18:00 (on weekly rotation)
What are some of the tasks you’ll be doing?
This role will coordinate the prescription management process, patient stock levels for medical & ancillary products, process orders for delivery to home patients, and undertake patient account management in
line with standard operating procedures, service specifications, and operational KPIs (under the supervision & direction of the Responsible Pharmacist).
- Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries.
- Activate new patients onto the service and coordinate the installation delivery in line with customer requirements.
- Accurately enter prescriptions and directions on the Patient Management System.
- Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription.
- Organise collections and process sales returns within the allocated timeframes.
- Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner.
What you’ll bring
- Successful experience in customer service or patient-centric roles.
- Passion, flexibility, and kindness are skills we are looking for to be successful on the job.
- IT Proficiency.
- Tried ability within customer service.
- Proven experience using customer relationship management (CRM) systems.
- Previous experience of working in a pharmacy/healthcare setting is helpful.
More Information
- Salary Offer 0 ~ $3000
- Experience Level Junior
- Total Years Experience 0-5
- Dropdown field Option 1
