Office Administrator 108 views3 applications

We are a leading manufacturer and distributor of specialist medical devices to hospitals and other healthcare institutes in the UK and Europe. Due to expansion and increasing sales, we are looking for enthusiastic and self-motivated persons who have a positive can-do attitude with excellent communication skills to join our team.

Key Duties and Responsibilities:

• Acting as a point of contact for a variety of stakeholders on both an inbound and outbound call basis.
• Processing orders in an accurate and timely manner and identifying potential issues where required.
• Answering patient queries and going above and beyond to support our service users.
• Responding accurately to emails and phone enquiries in a timely, considerate and professional manner.
• Supporting the field team in answering any queries in a prompt manner.
• Creating accurate reports for b2b transactions.
• Accurately and precisely inputting and storing data onto the current database.

Essential Skills:

• Highly organised, detail-orientated individual.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office/Google Workspace applications.
• The ability to learn and adapt to new internal systems.
• Previous customer service experience.
• Remains calm and in control when faced with potentially difficult calls.
• A strong understanding and respect for confidentiality is important.
• A caring and mature approach to patient care.